Return Requests

We at Katydid Wholesale pride ourselves on quality wholesale clothing and accessories and great customer service. Please carefully review our return policy, as there will be no exceptions.

Damages

If you receive your items and find they are defective or damaged, you can contact us and we’ll take care of the return process. You must notify us within three days of getting your order that there is something wrong with the item. If possible, please leave the tags on!

We will gladly accept returns on factory defects, provided we are notified within 3 days of receiving your order.

We do not accept returns on sale items.

We do not accept returns or exchanges on items outside of the above reason.

REQUEST RETURN

Submit a return request

Click the request returns page, and then request a return on the respective order.

1. Log in to your account:

1.  In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.